Cozy Electric Global Shipping Policy
1. Processing Time
- Fast Order Processing: We aim to process all orders within 1-2 business days. Orders placed after 2 PM or on weekends/holidays are processed on the next business day.
- Order Confirmation: Upon processing, customers will receive a confirmation email with estimated delivery dates and tracking details.
2. Shipping Options & Estimated Delivery Times
We offer multiple shipping options tailored to meet the needs of our customers worldwide:
- Standard Shipping (Domestic & International): Estimated delivery within 5-10 business days to most destinations.
- Express Shipping: Available globally, with delivery in 2-4 business days to many regions.
- Local Warehouses (Select Countries): For faster fulfillment, we ship from our nearest warehouse when available, reducing shipping times and delivery costs.
Note: Delivery times may vary based on destination, customs processing, and seasonal demand.
3. Shipping Costs
- Free Shipping Thresholds: We offer free standard shipping on orders over a certain amount (e.g., $X) depending on the region. Exact thresholds will be displayed at checkout.
- Flat Rate Shipping for Key Regions: We offer flat rate options for key regions like the U.S., Europe, and Australia to make costs predictable.
- Calculated Rates for All Other Locations: Shipping costs are calculated based on the weight of the items and destination.
4. Tracking & Notifications
- Comprehensive Tracking: You will receive a tracking number via email as soon as your order ships, allowing you to monitor its progress.
- Step-by-Step Updates: Email notifications are provided at each milestone, from processing and shipping to “out for delivery” and “delivered” statuses.
5. Customs & Import Duties
- European Union & U.K.: Orders to these regions generally do not incur additional customs fees.
- International Orders Outside Europe: Orders shipped to countries outside Europe may incur customs duties, taxes, or import fees. These are the responsibility of the recipient and may be due at delivery.
6. Lost or Delayed Shipments
- Customer Service Support: If your order is delayed or appears lost, please reach out to our Customer Service team for support in locating your package or initiating a claim.
- Resolutions for Lost Shipments: For packages confirmed lost by the carrier, we’ll provide a replacement or issue a full refund.
7. Damaged or Incorrect Items
- Easy Returns: If your order arrives damaged or incorrect, contact us within 7 days of delivery. We will arrange for a replacement or refund to ensure you are fully satisfied with your purchase.
Contact Us
For questions about our shipping policy, tracking, or assistance with your order, please contact our Customer Support team at [Your Email Address] or [Your Phone Number].
Johnny Harry –
Living in an old house, with basically no insulation, and trying to save money on heating, this belt is the best purchase I made. The thermostat is on 65, but the temperatures in all the rooms is about 60. With the belt, a portable battery under my clothes, on top of my thermal underclothing, and a big fluffy bath robe on top of everything else, I could not get cozier than this. The USB C extension cord is a bit flimsy, but that can be easily replaced with a better quality one. You still need the extension cord to plug the belt into a portable battery, the cable coming from the belt is really short.
Lily Knight –
Great for travel
I purchased this about 6 months ago. I travel a lot, and It goes everywhere with me. It folds up small and fits into an exterior pocket of my backpack. It’s a tad smaller than I would like, but it does the job. I wish the battery pocket was a bit larger as I’ve had some issues finding a power bank that works/doesn’t shut off. The one that stays on is a bit too large for the pocket.
Lindsay Wilson –
Handy heating pad
The relatively small size works well for me. Plenty of heating power. Nice that you can strap it on and not have to hold it in place. Excellent product for the price.
Mary Gasper –
Sunbeam Go Heat USB POWERED
Purchased for hip area. It doesn’t stay attached very well. Velcro strap needs to be wider on both ends/ more secure. Unfortunately, the small power bank is not included, which has to be bought separately. Then, the power bank I’ve found doesn’t last long enough.
Donovan C. Phillips –
My back saver while driving from OK to PA
If you don’t have heated seats but love or need that little bit of heat on your back while driving; thia is a must buy! I bought it to help my back during a long drive (OK to PA) because my car doesn’t have heated seats and it was going to be a really long drive. This was my lower back saver and I love it so much because I was able to take it with me on the airplane with out any issues. I also love that I can move it up to my neck and it works just fine.
Gloria Morrison –
Perfect size
This heating pad is great. Easy to secure with the Velcro strap. It’s small enough to put in just the area needed and not bulky.
Georgia Kemp –
Portable and Effective
The pad can be used in an automobile and gives comfort that couldn’t be achieved otherwise. It applies heat to exactly the area that needs it.