Cozy Electric Global Shipping Policy
1. Processing Time
- Fast Order Processing: We aim to process all orders within 1-2 business days. Orders placed after 2 PM or on weekends/holidays are processed on the next business day.
- Order Confirmation: Upon processing, customers will receive a confirmation email with estimated delivery dates and tracking details.
2. Shipping Options & Estimated Delivery Times
We offer multiple shipping options tailored to meet the needs of our customers worldwide:
- Standard Shipping (Domestic & International): Estimated delivery within 5-10 business days to most destinations.
- Express Shipping: Available globally, with delivery in 2-4 business days to many regions.
- Local Warehouses (Select Countries): For faster fulfillment, we ship from our nearest warehouse when available, reducing shipping times and delivery costs.
Note: Delivery times may vary based on destination, customs processing, and seasonal demand.
3. Shipping Costs
- Free Shipping Thresholds: We offer free standard shipping on orders over a certain amount (e.g., $X) depending on the region. Exact thresholds will be displayed at checkout.
- Flat Rate Shipping for Key Regions: We offer flat rate options for key regions like the U.S., Europe, and Australia to make costs predictable.
- Calculated Rates for All Other Locations: Shipping costs are calculated based on the weight of the items and destination.
4. Tracking & Notifications
- Comprehensive Tracking: You will receive a tracking number via email as soon as your order ships, allowing you to monitor its progress.
- Step-by-Step Updates: Email notifications are provided at each milestone, from processing and shipping to “out for delivery” and “delivered” statuses.
5. Customs & Import Duties
- European Union & U.K.: Orders to these regions generally do not incur additional customs fees.
- International Orders Outside Europe: Orders shipped to countries outside Europe may incur customs duties, taxes, or import fees. These are the responsibility of the recipient and may be due at delivery.
6. Lost or Delayed Shipments
- Customer Service Support: If your order is delayed or appears lost, please reach out to our Customer Service team for support in locating your package or initiating a claim.
- Resolutions for Lost Shipments: For packages confirmed lost by the carrier, we’ll provide a replacement or issue a full refund.
7. Damaged or Incorrect Items
- Easy Returns: If your order arrives damaged or incorrect, contact us within 7 days of delivery. We will arrange for a replacement or refund to ensure you are fully satisfied with your purchase.
Contact Us
For questions about our shipping policy, tracking, or assistance with your order, please contact our Customer Support team at [Your Email Address] or [Your Phone Number].
Bonnie Pearson –
Very satisfied
It provides a soothing heat to all areas advertised and needed. I like the different heat settings so i get what i want. The shut off feature is great since i tend to fall asleep with it on.
Mildred Roche –
Absolutely grate recommend for neck and sholders dose an amazing job I love it
Leslie White –
Heavy duty heating pad. Good quality
Renpho shoulder heat pad has temp settings and time for use. Settings makes it versatile and safe. Long power cord. A lot more heating than the smaller “sunny” version that finally wore out after 2 years when the electronic controller failed (typical even for the throws we’ve purchased for “sunny” products.
Andrea Wyant –
Wonderful
The weight makes all the difference. Neck and shoulder pain is gone within minutes
Donald Carmack –
Good buy
comfortable, weighted, heats well.
Sharon Coon –
Less tension
It’s helped me with removing stress and tention in my neck and shoulders.
Annie Schumacher –
Nice weighted heated neck blanket
This weighted heating blanket is really nice. It’s got 30 weight in clips that keep it into place, it heats really well and quick enough. I needed this for neck pain to release muscle stress in the neck as recommended by a doctor.
Robin Lee –
Great purchase
Would highly recommend, I bought this on sale which was a great deal for me
Ozella Lattin –
ABSOLUTELY Love this!
I have a couple problems with my neck %26 this heating pad has allowed me to SLEEP again. I have used it every night %26 often thru out the say to relax the muscles in my neck. It has been a lifesaver. It has a REALLY long cord, allows me to set the temp as high as 140 for max of 2 hours. But even when it automatically shuts off it stays so warm %26 the weighted part helps so much to still keep me sleeping. I am buying a 2nd one just to have once this one quits working.
Ellen Vinci –
Excellent heating pad!
Love this heating pad just perfect for my shoulders and back.
Florence Carroll –
Nice quality awkward fit!
The heating pad is very nice quality, it didn’t fit well, it’s awkward. I wasn’t able to get comfortable fit with it!
Lori Durham –
Nice quality
Overall the product was very nice. I have a smaller neck so the neck was a little loose on me. But overall great quality
Milagros Schroeder –
Heavenly!
Wonderful product! I carry most all of my stress in my shoulders so this helps melt away some stress! Very relaxing!
Melissa Favors –
Great heating pad
This is the best heating pad for you shoudlers and neck.
Carole Smith –
Amazing! Nice fit and well made
I received this today and I can say it gets warm very nicely. It fits also good. What I like about it is you can get up from sitting, there is a plug that you can detach and walk around without the cord. I was probably up for about 10 minutes and still felt the warmth came back once again sat down plug it back in and you’re good to go
Shirley Hicks –
Works great
I had been using the microwavable heating pads prior to this and of course they lose their heat relatively quickly, so I love that this one maintains the same level of heat. There are also 9 different heat levels and several timer options to choose from!
Barbara Tyson –
Love It
I LOVE this. It fits me well %26 works great so far. I really like that it stays in place. It works much better than trying to use a regular, flat heating pad. I also purchased the warranty.
Brittany Fisher –
Great buy
Nice to have the heat on your neck. Fits snuggly. Works so much better than a regular heating pad that doesn’t wrap around your neck.
Helen A. Fenster –
Warm and comfortable
Great softness and perfect temperature
Elisa Woodward –
Perfect for neck/shoulder – stays on your shoulders and is super comfy. Works great!
Sherri Deshields –
Very nice
This is a gift for my husband. It is very soft and was a good deal for Black Friday. Haven’t used it yet so not sure of the results. However I did receive the item very quickly.
Soo Bob –
Warm and soothing
I bought this for my son for a Christmas present. He told me that I NEED to get myself one, so that’s exactly what im going to do! He said it really helps his stiff neck and shoulder pain.
Rebecca Kelley –
Best Heating pad for neck %26 shoulders
It made my aches %26 pains a lot better for my neck and shoulders I also love the heat adjustment and timer
Paula A. Connell –
I LOVE this. It fits me well %26 works great so far. I really like that it stays in place. It works much better than trying to use a regular, flat heating pad. I also purchased the warranty.
Alice Ewing –
Overall, the item is fine. it doesn’t get nearl as warm as I would like it to. But it is soft and fits around my neck and shoulders just fine.