Return & Refund Policy for Cozy Electric

At Cozy Electric, your satisfaction is our priority. We want you to be fully satisfied with every purchase. If for any reason you are not, we have designed a return and refund policy to make the process as seamless as possible. Please review the details below to understand our return and refund practices.

1. Eligibility for Returns

We accept returns on most items within 30 days of purchase, provided they meet the following criteria:

  • The item must be unused, in its original packaging, with all accessories and components included.
  • Proof of purchase (receipt or order confirmation) is required for all returns.
  • Certain items, such as clearance items, gift cards, or items marked “Final Sale,” are not eligible for returns.

Note: Customized or personalized items may be non-returnable unless damaged or defective upon arrival.

2. Return Process

  1. Initiate a Return: Contact our Customer Support team at [Your Email Address] or [Your Phone Number] to start the return process. Please provide your order number, reason for return, and any relevant photos if the item is damaged or defective.

  2. Prepare Your Item for Return: Ensure the item is securely packaged in its original packaging, including all components and any protective packaging. For your convenience, a prepaid shipping label will be provided for eligible returns (see “Return Shipping” below).

  3. Return Authorization: Once your return request is approved, you will receive a Return Authorization number and instructions on how to proceed. Unauthorized returns may not be processed or refunded.

3. Return Shipping

  • Free Returns: If your item is damaged, defective, or incorrect due to our error, we will cover the cost of return shipping. A prepaid shipping label will be sent to you.
  • Standard Returns: For all other returns, the customer is responsible for return shipping costs. The prepaid label will be deducted from your refund unless you choose an alternative shipping method.

International Returns: International customers are responsible for return shipping costs, duties, and taxes associated with the return.

4. Refund Policy

Once we receive and inspect your return, you will receive an email confirming the status of your refund. Refunds are typically processed within 5-7 business days after the return is received.

  • Original Payment Method: Refunds will be issued to the original payment method used for the purchase. Please allow additional time for your bank or card issuer to process the refund.
  • Gift Returns: If you received an item as a gift, the refund can be issued as store credit to your Cozy Electric account.

Note: Any shipping fees paid at the time of purchase are non-refundable, except in cases of damaged, defective, or incorrect items.

5. Exchanges

If you wish to exchange an item, please initiate a return and place a new order for the item you would like instead. This ensures faster processing and helps secure the item you need.

6. Non-Returnable Items

Certain items are not eligible for return, including but not limited to:

  • Gift cards
  • Final Sale items
  • Used or altered items
  • Perishable items (if applicable)

If an item cannot be returned due to its nature or hygiene concerns, it will be indicated on the product page.

7. Defective or Damaged Items

If your item arrives defective or damaged, please contact us within 7 days of receiving the item, providing photos and a detailed description of the issue. We will offer a replacement or a full refund, depending on your preference and product availability.

8. Refund Exceptions

In certain situations, only partial refunds may be granted (if applicable). These include:

  • Items that show signs of wear or use
  • Items returned more than 30 days after delivery without prior authorization

We reserve the right to inspect the item and determine if it meets our criteria for a refund or return.

9. Late or Missing Refunds

If you haven’t received a refund after 7 business days, please check with your bank or credit card provider first. If you have confirmed there is no pending refund, contact us at [Your Email Address], and we will be happy to assist you.

Contact Us

For questions or assistance with a return or refund, our Customer Support team is here to help:

Cozy Electric
Email: [Your Email Address]
Phone: [Your Phone Number]