

Cozy Electric Global Shipping Policy
1. Processing Time
- Fast Order Processing: We aim to process all orders within 1-2 business days. Orders placed after 2 PM or on weekends/holidays are processed on the next business day.
- Order Confirmation: Upon processing, customers will receive a confirmation email with estimated delivery dates and tracking details.
2. Shipping Options & Estimated Delivery Times
We offer multiple shipping options tailored to meet the needs of our customers worldwide:
- Standard Shipping (Domestic & International): Estimated delivery within 5-10 business days to most destinations.
- Express Shipping: Available globally, with delivery in 2-4 business days to many regions.
- Local Warehouses (Select Countries): For faster fulfillment, we ship from our nearest warehouse when available, reducing shipping times and delivery costs.
Note: Delivery times may vary based on destination, customs processing, and seasonal demand.
3. Shipping Costs
- Free Shipping Thresholds: We offer free standard shipping on orders over a certain amount (e.g., $X) depending on the region. Exact thresholds will be displayed at checkout.
- Flat Rate Shipping for Key Regions: We offer flat rate options for key regions like the U.S., Europe, and Australia to make costs predictable.
- Calculated Rates for All Other Locations: Shipping costs are calculated based on the weight of the items and destination.
4. Tracking & Notifications
- Comprehensive Tracking: You will receive a tracking number via email as soon as your order ships, allowing you to monitor its progress.
- Step-by-Step Updates: Email notifications are provided at each milestone, from processing and shipping to “out for delivery” and “delivered” statuses.
5. Customs & Import Duties
- European Union & U.K.: Orders to these regions generally do not incur additional customs fees.
- International Orders Outside Europe: Orders shipped to countries outside Europe may incur customs duties, taxes, or import fees. These are the responsibility of the recipient and may be due at delivery.
6. Lost or Delayed Shipments
- Customer Service Support: If your order is delayed or appears lost, please reach out to our Customer Service team for support in locating your package or initiating a claim.
- Resolutions for Lost Shipments: For packages confirmed lost by the carrier, we’ll provide a replacement or issue a full refund.
7. Damaged or Incorrect Items
- Easy Returns: If your order arrives damaged or incorrect, contact us within 7 days of delivery. We will arrange for a replacement or refund to ensure you are fully satisfied with your purchase.
Contact Us
For questions about our shipping policy, tracking, or assistance with your order, please contact our Customer Support team at [Your Email Address] or [Your Phone Number].
Adela Baum –
Nice, but the massage balls are uncomfortable
The cover is comfy, the heat is good and the weight is perfect. But the massage balls are big lumps that make it impossible to lie in top. That, not great for back sleepers with cramps. If those weren’t there, it would be perfect.
Sara Schuster –
moderate heat
I find the weighted heat massaging pad to be of moderate heat and it’s comfortable , soft and cozy. The weight and massage is nice, However, it does not get hot enough for me. but I’m sure that is because it has to meet safety guidelines.
Vickie W. Curry –
I find the weighted heat massaging pad to be of moderate heat and it’s comfortable , soft and cozy. The weight and massage is nice, However, it does not get hot enough for me. but I’m sure that is because it has to meet safety guidelines.
Ava Ingram –
This is an amazing heating pad. It warms very quickly. And the vibrating massage feature is excellent. It has 3 different settings for heat and 3 different ones for the vibrating massage. It comes with a long cord which is very nice. The weighted aspect of it is nice.
Beverly C. Smith –
So I purchased one . It worked well for about a year. Then heat went out. We liked the weight and heat. The massage wasn’t enough to do much but figured maybe we had gotten a bad one. So we bought another and that one last 3 months.
Elisabeth J. Files –
It works great and feels good on my back with both the heat and massage. The only drawback is the electric plastic part at the base of the pad which it’s me in the lower spine.
Rikki H. Montano –
I have had a history of getting sore, tired muscles after working out. I have tried regular heating pads in the past, but the extra vibration feature in this heating pad really does the trick. Just a few minutes in the evening using this helps me wake up feeling great. It is also a comfortable weight and the vibration is the perfect amount. I would definitely recommend.
Conrad B. Decker –
High Quality. Massage is very nice. Hopefully last more than a few days. But now ahh so nice
Isabella Grant –
This thing is amazing! I use it for everything lol. Including a heat pad for cramps, my back and every other part of my body! I love this thing it doesn’t get to hot. The vibrations are great! Perfect!
Beverly W. Clark –
I love the calming weighted heat pad. The pad is very relaxing, and offers a lot of relief. The massage and heat function is amazing. I highly recommend this product.
Jennifer Grunwald –
I have always suffered from lower back pain. This Calming Heat Weighted &Vibration Massage Heating Pad has been wonderful! I sometimes have trouble falling to sleep because of the pain but with this heating pad I drift off to sleep for a nap much faster! I love it! And the weight is the perfect amount not too heavy.
Max Fleischer –
Working three 12 hour shifts in a row and on my feet most of the shift, my backs aches. Alot of time getting home from work its hard to fall asleep, I turned this on and set a timer with the gentle massage, warm heat, and the perfect amount of weight and I feel so much better. A nice refresh before my next shift.
Agatha Glover –
My husband and I can’t get enough of this heating pad, we are literally fighting over it! The heat and gentle vibration are so relaxing, my husband actually fell asleep the last time he used it. It feels so good after a long day on the computer, and it’s nice and long, spanning from my shoulders down to my hips, completely covering my back. The weight of the heating pad is very comforting, like a heavy blanket. It’s nice to have multiple heat and massage settings. The only slight negative is it’s somewhat noisy. If you’re looking for a big heating pad for your back with some weight and massaging, this is your product!
Jennifer Tucker –
This weighted & vibration massage heating pad is very relaxing. So far, I have used it on the medium heat setting, and that gets plenty warm. I don’t think I’ll often need to use the highest heat setting. I’ve used the mild and middle vibration setting and it gives off good vibration. It is a little loud though, but that does not bother me too much. Two little things that I would like to change: I would like for it to be a little bigger and a little heavier. Other than that, I like it.
Janelle K. Carver –
Feel the heat
First heating pad that Ive ever purchased. Love the weight of the pad heats great. Vibration areas are limited but can be turned on and off separately. Over all very satisfied with the product.
Howard Harris –
This vibrating message heating pad is amazing. I can change the settings to my desired preference. The weighted calming heating pad feels great on my back, while giving me a great massage as well. The cord is long enough and doesn’t tangle.
Gail V. Gill –
Best heat pad ever!
it has the perfect weight and the best settings for heat control and massage
Martha Wayne –
I’m in love!
Since I pretty much live in pain, I use this every single day. The heat along with massage is great and helps me fall asleep at night. At first I thought it was a bit expensive but after using it, it’s more than paid for itself. It would be nice, though, if the massage was longer than 15 minutes because then I’d be asleep when it turned off.
Gerald Spicer –
Satisfied
Very well made. Not a fan of the massage part but the weighted heating is nice. Takes longer to heat up but seems to hold the heat well