Cozy Electric Global Shipping Policy
1. Processing Time
- Fast Order Processing: We aim to process all orders within 1-2 business days. Orders placed after 2 PM or on weekends/holidays are processed on the next business day.
- Order Confirmation: Upon processing, customers will receive a confirmation email with estimated delivery dates and tracking details.
2. Shipping Options & Estimated Delivery Times
We offer multiple shipping options tailored to meet the needs of our customers worldwide:
- Standard Shipping (Domestic & International): Estimated delivery within 5-10 business days to most destinations.
- Express Shipping: Available globally, with delivery in 2-4 business days to many regions.
- Local Warehouses (Select Countries): For faster fulfillment, we ship from our nearest warehouse when available, reducing shipping times and delivery costs.
Note: Delivery times may vary based on destination, customs processing, and seasonal demand.
3. Shipping Costs
- Free Shipping Thresholds: We offer free standard shipping on orders over a certain amount (e.g., $X) depending on the region. Exact thresholds will be displayed at checkout.
- Flat Rate Shipping for Key Regions: We offer flat rate options for key regions like the U.S., Europe, and Australia to make costs predictable.
- Calculated Rates for All Other Locations: Shipping costs are calculated based on the weight of the items and destination.
4. Tracking & Notifications
- Comprehensive Tracking: You will receive a tracking number via email as soon as your order ships, allowing you to monitor its progress.
- Step-by-Step Updates: Email notifications are provided at each milestone, from processing and shipping to “out for delivery” and “delivered” statuses.
5. Customs & Import Duties
- European Union & U.K.: Orders to these regions generally do not incur additional customs fees.
- International Orders Outside Europe: Orders shipped to countries outside Europe may incur customs duties, taxes, or import fees. These are the responsibility of the recipient and may be due at delivery.
6. Lost or Delayed Shipments
- Customer Service Support: If your order is delayed or appears lost, please reach out to our Customer Service team for support in locating your package or initiating a claim.
- Resolutions for Lost Shipments: For packages confirmed lost by the carrier, we’ll provide a replacement or issue a full refund.
7. Damaged or Incorrect Items
- Easy Returns: If your order arrives damaged or incorrect, contact us within 7 days of delivery. We will arrange for a replacement or refund to ensure you are fully satisfied with your purchase.
Contact Us
For questions about our shipping policy, tracking, or assistance with your order, please contact our Customer Support team at [Your Email Address] or [Your Phone Number].
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