FREQUENTLY ASKED QUESTIONS
Placing an order with us at Cozy Electric is quick and simple!
Browse our Collection: Take your time to explore our products. Each item has detailed descriptions to help you make the best choice.
Add to Cart: Once you've found the items you love, select the quantity and click “Add to Cart.” You can continue shopping or head to checkout.
Checkout: When you’re ready, click on the cart icon and proceed to checkout. Here, you'll provide your shipping information and choose your payment method.
Order Confirmation: After you place your order, you’ll receive an email confirmation. Our team will then prepare your items for shipment with care.
At Cozy Electric, we offer several convenient payment methods to fit your preferences:
Credit & Debit Cards: We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover.
PayPal: For a secure and straightforward transaction, you can check out using PayPal.
Bank Transfer: We offer a bank transfer option for business orders. Simply select it at checkout, and we’ll provide you with our account details to complete the payment.
Cryptocurrency: For those who prefer digital payments, we accept popular cryptocurrencies like Bitcoin and Ethereum.
Absolutely! At Cozy Electric, we make it easy for you to track your order every step of the way.
Once your order is processed and shipped, we’ll send you a confirmation email with a tracking number. Simply click on the tracking link, and you’ll be able to see the latest updates on your shipment’s location and estimated delivery date.
If you have any questions or need further assistance, our support team is here to help. Thank you for shopping with Cozy Electric!
At Cozy Electric, we understand the importance of fast delivery!
Processing Time: Orders are processed within 24 hours on business days.
Shipping Time: Standard shipping typically takes 2-4 business days, with expedited options available for even quicker delivery.
Once your order is shipped, you’ll receive a tracking number to keep an eye on its progress. If you need any assistance, our support team is here to help. Thank you for choosing Cozy Electric for your quick and easy shopping experience!
At Cozy Electric, we want you to be completely satisfied with your purchase. Our return policy is simple and customer-friendly:
Return Window: You may return any item within 30 days of delivery.
Condition: Items must be unused and in their original packaging to qualify for a return. Please include any accessories, manuals, or parts that came with the product.
Process: To initiate a return, contact our customer support team, and they’ll guide you through the steps. We’ll provide a return authorization and any necessary shipping instructions.
Refunds: Once we receive and inspect your returned item, we’ll process your refund to the original payment method within 5-7 business days.
If you have questions or need assistance, feel free to reach out – we’re here to help make your Cozy Electric experience a positive one!
To initiate a return, follow these simple steps:
Review Our Return Policy: Before starting the process, please check our Return Policy to ensure your item qualifies for a return.
Contact Customer Support: Reach out to our Customer Support team by emailing support@yourstore.com or using the Contact Us form on our website. Include your order number and the reason for the return.
Receive Return Instructions: Our Customer Support team will respond with detailed instructions on how to return your item, including any necessary return shipping labels.
Pack Your Item: Carefully package the item in its original condition and packaging, along with any accessories or documentation that came with it.
Ship the Item Back: Use the provided return shipping label (if applicable) to send your package back to us. Be sure to keep the tracking number for your records.
Wait for Confirmation: Once we receive your returned item, we’ll inspect it and process your return. You’ll receive a confirmation email, and if applicable, a refund will be issued to your original payment method.
If you have any questions during the return process, don’t hesitate to contact us! We're here to assist you.
Yes, at Cozy Electric, we are pleased to offer international shipping!
Countries: We ship to a variety of countries around the world. When you enter your shipping address at checkout, you’ll see if we can deliver to your location.
Shipping Costs and Times: International shipping costs and delivery times may vary based on the destination. We strive to provide the most economical shipping options available.
Customs and Duties: Please be aware that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient.
If you have any questions or need assistance with your international order, feel free to reach out to our customer support team. Thank you for choosing Cozy Electric!
Yes, you can change or cancel your order at Cozy Electric! Here’s how it works:
Changes: If you need to make changes to your order, please contact our customer support team as soon as possible. We can help you adjust your order if it hasn’t been processed yet.
Cancellations: You can cancel your order within 24 hours of placing it. After this timeframe, if your order has already been processed or shipped, we may not be able to cancel it.
To ensure a smooth process, reach out to us quickly if you need to make changes or cancel. We’re here to assist you and appreciate your understanding! Thank you for shopping with Cozy Electric!
Yes, you can change or cancel your order at Cozy Electric! Here’s how it works:
Changes: If you need to make changes to your order, please contact our customer support team as soon as possible. We can help you adjust your order if it hasn’t been processed yet.
Cancellations: You can cancel your order within 24 hours of placing it. After this timeframe, if your order has already been processed or shipped, we may not be able to cancel it.
To ensure a smooth process, reach out to us quickly if you need to make changes or cancel. We’re here to assist you and appreciate your understanding! Thank you for shopping with Cozy Electric!
Yes, at Cozy Electric, we love to offer promotions and wholesale options!
Promotions: We frequently run special promotions and discounts on our products. Be sure to subscribe to our newsletter or check our website for the latest deals and offers!
Wholesale Options: If you're interested in bulk purchases for resale or business needs, we do offer wholesale pricing. Please contact our sales team to discuss your requirements and receive a customized quote.
We appreciate your interest in Cozy Electric and look forward to helping you find the best deals for your needs!
